Challenge #4: What is the most effective training method for Julie?
Have you ever worked in an IT company that launches new features or enhancements on a weekly basis? Recently, the engineering team has added new features to the product. The process indicates that the product managers will notify the customer support team and training departments one week before the release. So, it will give them some time to go through the training. But this time, they solved a critical bug in the product and want the customer support team to learn about it as quickly as possible. Julie works as a customer support agent in the company.
What would you do?
What would be the most effective training method you think will help Julie learn about the new release?