The XYZ company is an IT Service provider. The Company has a Customer Handling Department that specializes in providing Tier 1 Support (Basic help desk resolution and service desk delivery). You are hired in the Company as a training professional
A Complete Guide to Scenario Based Learning
What is Scenario based Learning (SBL)? Scenario based Learning is a popular instructional strategy and an immersive training environment. This strategy is extensively used in online training where learners meet realistic work challenges with the “active learning” approach. ‘Scenario’ relates