5 Effective Communication Tips with SMEs
SMEs are the Subject Matter Experts that helps instructional designers or eLearning Developers to provide the content. They could either be product specialist, consultant, or trainer. Since instructional designers are new in their arena, they somehow feel unwilling to corporate.
In this situation, the following 5 steps will help Instructional Designer paves away all the miscommunication with Subject Matter Experts:
1. Set the Rules
We usually offer Subject Matter Experts the privilege to initiate the conversation due to our lack of confidence and considering them the expert in everything. But not knowing will make them the king of the meeting: The person sitting in front of you is an expert, no doubt, but not in Instructional Design. Speak up! Initiate the conversation by setting up some boundaries. For example: “I have been assigned to design this eLearning course for new hires. Since this course is for new employees, I think it will be great if we highlight the key areas. What you think?”
2. Avoid Open Ended Questions
Never ask an
3. Ask More And More
Prioritizing your dialogs is important. After finding a hinge of the course, it’s better to talk about the course structure. It doesn’t matter if you were given a book already. Asking for more information will not only help you understand the processes, but it will also show your interest.
4. Be A Good Listener
Listening is the most important principal of communication skills. Once you have addressed your expectations, now it’s time to listen what the Subject Matter Expert thinks or has to say about them. Give them some time and start mapping what you think is relevant for your course. If you find something irrelevant or cutting the edge, then take a note but don’t interrupt. Let him/her finish first and then address your concerns.
5. Clear The Unclear Doubts
Most of the times it happens that Subject Matter Experts are not interested in scheduling a meeting with you or they are busy. One of the most common reasons for that is that Subject Matter Experts think that eLearning courses will take over their positions. It’s better to clear this doubt or any other doubt after the first meeting and convince the Subject Matter Expert that you are here for them; not to replace them. I have also read some posts in discussion forums where Instructional Designers complain that their Subject Matter Experts are giving them a hard time in terms of giving information. I agree, there are some Subject Matter Experts like that, but I think there are different ways to handle difficult situations.
Conclusion
Subject Matter Experts are humans, not angels. They need to understand the purpose. What are you looking for? How this will help them? What are getting out from this? Without knowing these things they will give you irrelevant information and become the king of each of your meetings. Instead of offering them your crown, put it on your head and set the boundaries. Prepare a set of questions and prioritize them based on the content. Give your Subject Matter Expert comfort by clearing their doubts.